1. Forgot User ID or Password:
- Forgot Password: Click on the “Forgot/Not Received My Password” link on the e-LORA home page to reset it. The password will be sent to your registered email.
- Forgot User ID: Click on the “Forgot/Not Received My User ID” link. The user ID will be sent to your registered email.
2. Employer’s Email and Mobile Number Correction:
- Use the “Forgot/Wrong Email ID & Mobile No.” link on the e-LORA home page.
- Attach a justification letter along with the required supporting documents for changes.
3. Employer Change Procedure:
- If you have employer login credentials, log in and go to:
- Change Employer
- Follow the steps to submit the change request.
- If you don’t have login credentials, use the “Forgot/Wrong Email ID” link to reset it first.
4. Common Error Messages:
- Invalid Username/Password: You might be using the wrong password. Click on “Forgot Password” to reset.
- Invalid User Type Selection: Ensure you select the correct option between “Institute” and “Radiation Professional”.
- Invalid Profile Selection: Check that you’re selecting the correct options for “Practice”, “Institute Role”, and “Institute Type”.